SUPPORT

ValuePoint Networks provides access to our technical support center during the standard warranty period. This access is provided only to approved solution providers who have purchased product directly from ValuePoint Networks. Support is provided as a courtesy and is made available on a best effort basis without guarantee of response. Under no circumstances does ValuePoint technical support extend beyond the standard one year warranty period.

CONTACTS

The best way to contact us is by email support@valuepointnet.com Please be sure to state your name, company, product, and a detailed description of your issue. By telephone call 415-979-0600 during the following support hours: Mon-Friday 8:00am - 6pm PST. Normal business holidays excepted. Please be sure to leave a message if no one is available to take your call. We will call you back just as soon as possible.

LIMITED PRODUCT WARRANTY

All ValuePoint Networks products carry a one year limited warranty. For specific details please click here.